shopcust

How can we help?

Straight answers to the things people ask most. If yours is not here, call or WhatsApp 9664804737 — a person answers.

Getting started

Opening your shop.

How do I start?

Tell us what you sell and your shop is built in about two seconds — designed, with example products and every page already written. You can look at the whole thing before you sign up or pay anything. Start on the Try it free page.

Do I need to know anything technical?

No. There is nothing to install and no code to write. If you can use WhatsApp, you can run a Shopcust shop. Everything is changed by clicking and typing.

How long before I can take my first order?

The shop itself is ready immediately. Realistically, most people spend an evening swapping in their own products and photos, then connect a payment account. Taking money needs a Razorpay or Stripe account, which usually takes a day or two to be approved — that wait is with them, not us.

Can I see it before I pay?

Yes, and we would rather you did. The Try it free page builds a real shop without asking for a card or even an email.

Your products

Adding what you sell.

How do I add a product?

Open Products, click Add product, then fill in the name, price and photos. It appears on your shop straight away.

My product comes in different sizes and colours. How does that work?

Add them as options on the product. Each size or colour keeps its own stock count, its own price and its own photos, and your shop builds the chooser for the customer automatically. For example a t-shirt in small, medium and large, in blue and green, gives you six combinations — and a small blue t-shirt is one of them.

I already sell on Shopify. Can I move everything across?

Yes. Export your products from Shopify as a file and bring it in when you set up. Your products, their sizes and colours, prices and photos all come with you. If you would rather we did it for you, ask on the Contact page.

Is there a limit on how many products I can have?

No. Every plan includes unlimited products and unlimited photos.

Money

Getting paid.

How do customers pay me?

Two ways. Online, through Razorpay or Stripe — you connect your own account and the money goes straight to you. Or cash on delivery, if that suits your customers better. You can offer both.

Does Shopcust take a cut of my sales?

No. You pay the monthly fee and nothing else to us, no matter how much you sell. Your payment company charges their own processing fee, which goes to them.

When do I get my money?

Directly from your payment company, on their schedule — usually two to three working days after the order. The money never passes through Shopcust.

Can I charge for delivery, or set tax?

Yes. Both are set once in your settings, and your shop, basket and invoices all follow those rules.

Your shop's look

Changing how it looks.

Can I change the design?

All of it. Colours, fonts, photos, the words on every page, and the order things appear in. You move sections around and pick options from menus — there is no code anywhere.

Can I put things side by side?

Yes. Add a Columns block, choose how many columns, then drop anything you like inside it — and set how much space sits between them.

Will my shop work on phones?

Yes, automatically. Most Indian shoppers buy on a phone, so every design is built for a small screen first. You can preview the phone view while you edit.

Can I use my own web address?

Yes, on every plan. If you own one already we will help you point it here. If not, you can start on a free shopcust.com address and add your own later.

Still stuck? Call or WhatsApp 9664804737, Monday to Saturday, 10am–7pm. Or write to us from the Contact page.

Try it before you decide.

Build a real shop in two seconds. No card, no signup.

Try it free