Cancelling and refunds.

Last updated: 15 August 2026.

How to cancel

Three ways, whichever suits you:

• Call or WhatsApp 9664804737.
• Write to us from the Contact page.
• Email mhrpanchal7@gmail.com.

We will confirm in writing. There is no notice period and no cancellation fee.

The 7-day money back promise

If Shopcust is not right for you, tell us within 7 days of your first payment and we will refund it in full — no questions, no form to fill in. We would rather give your money back than keep someone who is not happy.

After the first 7 days

We bill monthly in advance. If you cancel partway through a month, your shop keeps working until the end of the month you have paid for, and nothing further is charged. We do not refund part-months, but you keep what you paid for.

When we would refund more

If we get it wrong, we will fix it:

• We charged you by mistake — refunded in full, immediately.
• We charged you after you cancelled — refunded in full.
• Your shop was down for a long stretch because of us — talk to us. We will work something out and we will not be difficult about it.

What happens to your shop

Your shop goes offline at the end of your paid period. Visitors see a simple message rather than a broken page.

What happens to your data

We keep everything for 60 days after you cancel:

• Come back within 60 days and your shop switches back on exactly as it was.
• Ask any time in those 60 days and we will send you a copy of your products, orders and customers.
• After 60 days it is deleted permanently — and we will email you before that happens.

How long a refund takes

We process it within 3 working days of agreeing it. Your bank or card company then takes their own time, usually 5 to 7 working days, to put it back on your statement.

Your customers' refunds are separate

This page is about what you pay us. Refunds to your own customers are between you and them, on whatever terms your shop states — that money never passes through Shopcust, so it is refunded through your own payment provider.